What’s Your Competitive Advantage?

Does your company have a “difference”? What sets you apart from the competition? Are you in a category of your own? All of these questions should be asked and answered honestly so you don’t fall into the sea of sameness with all the other places your clients can get services from. Sit down with your team and genuinely dig…

Two Heads…Or Ten, Are Better Than One!

Are you the owner of your company? Have you ever considered joining a industry specific peer group? If not, you should! Peer groups are small groups of 8-10 like minded professionals that meet on a regularly scheduled basis and help each other grow both personally and professionally through accountability and action items. Think of a…

Consider Paying It Forward!

Have you considered paying it forward? This morning, I found myself in the McDonalds drive-thru getting breakfast for my two boys and I. There was no school today and it was the first day of Thanksgiving break, so today was “bring your kids to work day.” My wife was in Nashville, Tennessee, being trained on…

Where Has Customer Service Gone?

Where has customer service gone? It’s the simple things that have been forgotten, right? Don’t forget the simple things folks! As I sit down for lunch at the Reunion Resort- Luxury Villa Golf & Spa Resort, the hostess asks me for my last name, I assumed for reservation purposes. 30 seconds later I am seated. 2…