Welcome to The Green Executive®
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PO. Box 415Columbia, Illinois. 62236 |
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Who is the most important person in your business? Most people would say that it’s the CEO, but in truth the most important person is the one your customers converse with the most — your Office Coordinator. Your Office Coordinator is the face of your business. They are the first person a customer sees or…
Have you ever been faced with questions and/or statements from a customer like…. “Wow, your prices are higher than other lawn care and landscape companies. Do you not research what your competitors are charging?!” “That’s really expensive. Do you offer any kind of discount?” “We’ve reviewed your estimate, but it’s just too overpriced for me.”…
Question, do your clients know all the services you offer? We recently completed a $35,000 job with a client that actually didn’t know Linnemann Lawn Care and Landscaping offered outdoor living space installation. It wasn’t until they mentioned wanting a hardscape installation, that we got the opportunity to put a bid in on the project.…
With lawn care and landscape companies thriving around the nation, now is certainly not the time to take that for granted. We must stay vigilant in working toward our goals, adapting to a new normal and preparing for the unexpected. Here’s a question: “If there was another shut down right now, would you make it…
Where has customer service gone? It’s the simple things that have been forgotten, right? Don’t forget the simple things folks! As I sit down for lunch at the Reunion Resort- Luxury Villa Golf & Spa Resort, the hostess asks me for my last name, I assumed for reservation purposes. 30 seconds later I am seated. 2…