When A Customer Says, “Your Prices Are Too High.”

Have you ever been faced with questions and/or statements from a customer like…. “Wow, your prices are higher than other lawn care and landscape companies. Do you not research what your competitors are charging?!” “That’s really expensive. Do you offer any kind of discount?” “We’ve reviewed your estimate, but it’s just too overpriced for me.”…

Where Has Customer Service Gone?

Where has customer service gone? It’s the simple things that have been forgotten, right? Don’t forget the simple things folks! As I sit down for lunch at the Reunion Resort- Luxury Villa Golf & Spa Resort, the hostess asks me for my last name, I assumed for reservation purposes. 30 seconds later I am seated. 2…